Returns | Cancellation | Shipping
REFUND POLICY
Thank you for shopping with Veracis Wellness Inc. We value your support and are committed to providing high quality products and services. Please note that all services and product sales are final. We do not offer refunds or exchanges for any services or products purchased through our online store.
Please remember the products (AromaSpirit Botanics) you are purchasing are handmade and 100% natural, so they will have slight variations from batch to batch and some naturally occurring defects that will have no adverse effect on the performance of the product.
Exceptions (AromaSpirit Botanics): If you did not receive your order or you receive a defective or damaged item, please contact us within 3 days of receiving your order with your order number and photos of the product. We will review your request and work with you to resolve the issue.
By completing your purchase, you acknowledge and agree to this no refund and no exchange policy.
APPOINTMENT CANCELLATIONS
Your private session is reserved just for you. In the event that you need to cancel or reschedule, please provide 48 hours notice and we will accommodate your request without charge. Failure to show for your session will result in the entire service price being charged.
CLASSES | WORKSHOPS | EVENT
Once a course/class/workshop/event has started there is no refund, transfer or credit.
Live-stream course/class/workshop/event are confirmed to run 2 days prior to the start date. Should a course/class/workshop/event not meet the minimum required participants then you will be contacted by email and a refund will be issued to the form of payment used to register. You may have the option to select a credit towards other classes.
In the event you cannot attend a course/class/workshop/event and with 4 days notice before the first class in the course starts, your fee, less a $25 administration fee will be refunded to the form of payment used to register.
In the rare event a class in a series, course or event is cancelled by Veracis® due to unforeseen reasons, we do our best to reschedule that class in a timely manner. Missed rescheduled classes are not refunded, credited or carried forward.
MEMBERSHIPS
You can pause or unsubscribe at any time. There is no penalty fee. No refund, transfer or credit given for prior month membership use.
RETREAT TERMS
$500 non-refundable deposit due at time of retreat reservation. The remaining balance, reflecting your accommodation selection, is due 2 months before the first day of the retreat. The full amount is due when registering less than two months before the first day of the retreat. We accept Mastercard or Visa. Transportation to venue excluded. Itinerary and rates may change without notice. Canadian taxes apply.
Your well-being is our highest priority. In accordance with the BC health authority, regulations and policies are in place to ensure the safety of all during the covid pandemic. Attending guests must be vaccinated.
We understand planning ahead is challenging during covid times. In the event the retreat is cancelled due to a Provincial Health Officer Order then you will be notified with the option of a credit or refund.
If you cancel your reservation:
- More than 6 months before your arrival date 50% of your deposit may be refunded; or 100% may be credited to your account*
- Between 3 & 6 months of your arrival date 25% of your deposit may be refunded; or 50% may be credited to your account*
- Less than 3 months before your arrival date 0% of your deposit will be refunded or credited. (Consideration would be given if the cancellation is due to covid-19 regulations, in which case the full amount, less a $40 administrative fee would be refunded)
*Credits must be used to book new reservation dates within 1 year of your original cancelled arrival date. New reservations are subject to availability. Credits may be used towards other meditation services at Veracis. Excludes gift certificates.
SHIPING RATES
FREE Standard SHIPPING on orders over $90 (Canada only: via Canada Post. Order total before taxes should be $90 after all discounts/coupons/promotions). For orders under $90: We ship anywhere in Canada for a flat rate of just $25.
If you wish to order from the US, please contact us for shipping rates.
If you have any questions or concerns, feel free to reach out to us at [email protected]
Thank you for your understanding and support.